State Contracts Madison-Based Flexion to Begin Unemployment System Updates | Local government
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The State Department of Workforce Development announced on Wednesday that it had contracted with Madison-based software development company Flexion to begin updating the department’s old unemployment system. decades, which has been accused of delaying the processing of applications during the ongoing COVID-19 pandemic.
The department’s plan to modernize the state’s unemployment system, which uses 60-year-old COBOL computer language, comes as the state attempts to address lingering concerns about the state’s ability to process, adjudicate and quickly and efficiently pay unemployment claims in Wisconsinites across the state – including some who have reported months of waiting for payment.
“With the pandemic we have seen a significant overnight increase in March 2020 with the sheer volume of claims that have come in and this has been exacerbated in our state by archaic technology and our inability to process, code and just get through the volume of complaints, â€DWD Secretary Amy Pechacek said on a call with reporters Wednesday.
“In terms of guarantees, I think we are putting all the systems in place to ensure, to the best of our ability, that we are able to respond quickly to any changes that we see in the future,†he said. she adds.
State officials said Flexion was chosen through a competitive bidding process that gathered 18 bids.
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