What it’s like to be a patient at the award-winning Saudi CHIME Hospital
By Farhaa Abdelhaq
Increasingly, patient accessibility is as important as clinical experience with caregivers. Patients want to access and use hospital technology and facilities like consumer technology like Amazon, Netflix, Apple.
IMC taps into patient preferences and has created a digital access and experience. According to Philips’ Future Health Index study, patients who consume digital health technology use it to feel more in control of their health. Hospitals that don’t provide tools aligned with patient health goals will be less competitive and less equipped to deliver world-class care. The patient-centric International Medical Center (IMC) is poised to provide its patients with world-class treatment through the fusion of global healthcare standards and state-of-the-art technology. Healing is not just of the body but of the mind and soul, it is a road to transform the experience of our care recipients to the next level.
IMC digital front door
The digital front door is much more than the digital patient reception, although it is a crucial element. It is an integrated digital strategy to engage patients at every stage of their healthcare journey. The digital front door has the capabilities and power to make the healthcare journey more empathetic than ever. Entering through the digital front door provides patients with a more meaningful and connected experience, allowing them to more easily communicate with healthcare professionals and obtain the most appropriate level of care more seamlessly through automated technology .
Additionally, the digital gateway empowers patients and gives them a greater sense of empowerment to make it easier and less stressful to start an insightful conversation about their care. With more transparency and communication, the patient-provider relationship is strengthened.
IMC uses this platform to improve patient experience, IMC online marketing conversion rate and generate more patient leads by using chatbot landing pages at different interaction points. It allows us to give personalized information, real-time interaction and scalability.
Chatbots – also known as “chatbots” – are software applications that mimic written or spoken human speech with the aim of simulating a conversation or interaction with a real person.
Most websites have static pages that cause the patient/client not to read more or leave the page. Chatbots turn these traditional static landing page interactions into interactive conversations. Rather than reading an entire page full of information at once, patients read a few posts at a time. Rather than filling out one long format at a time, it asks you questions about one topic/information at a time (step by step). It transforms loaded information and text-heavy details into a more interactive and dynamic chatbot-based lead generation experience.
Schedule appointments at your convenience
Patients can schedule in-person appointments, cancel or reschedule an appointment without having to call into a hospital ward. You can perform all these tasks through IMC’s online portal, whats app, chatbot and mobile app. These systems are designed to give you flexibility and freedom with your time. Likewise, you can get information about required hospital services and healthcare providers. the Guardian IMC app feature also allows you to save and manage appointments of your family members. Appointments for diagnostic tests can also be scheduled.
The IMC app’s self-registration feature allows you to bypass administrative processes and spend more time with your doctor. GPS-powered arrival allows patients to contact administrative staff via a mobile app, as soon as they arrive at the parking area. You can also make direct payments through the app as they are securely managed by the MYIMC app.
Pre-registration of patients is a key strategy to improve the onboarding and admission process, which can often get bogged down in data collection and complicated administrative tasks. By collecting patient admission documents before the appointment, pre-registration helps organizations create a better customer experience and increase patient satisfaction
Telemedicine in times of pandemic and beyond
Patients can schedule e-visits to access online healthcare services from the comfort of their home. . The Ea visit option would allow patients living outside the city center to access IMC’s world-class treatment providers.
Supporting patients with better assessment
PROMIS (Patient-Reported Outcomes Measurement Information System) is a person-centered system developed to expedite patient assessment. Therefore, giving primary importance to time management and convenience. The system is designed to assess the physical, mental and social health of IMC patients.
The healthcare provider sends a questionnaire to the patient in advance, which he must complete before the appointment. It helps providers get vital information ahead of time so they can better diagnose and guide the patient at the time of the appointment. This type of self-reported data is incredibly resourceful for a hospital and gives information to make informed decisions in the future. PROMIS measurements are used as primary or secondary endpoints in clinical studies for effective treatment response. PROMIS tools include a wide variety of chronic conditions as well as routine assessment of the general population. Currently, none of the Saudi hospitals have integrated PROMIS into their healthcare ecosystem.
Smart lab reports with comprehensive visuals
IMC is the pioneer hospital in the kingdom that offers its patients a user-friendly screen to read their lab reports. It is an artificially intelligent digital health solution that explains and interprets patient diagnostic reports. It converts them into easily understandable biomarker readings. Patients become autonomous and do not always need a doctor to make them understand their reports. The health solution displays several colorful visuals along with diagnostic ranges to explain the results. It provides comprehensive health advice, risk assessments, health check recommendations and statistics. The solution provides information in both languages, Arabic and English.
Application for doctors and women’s health
IMC DOCTOR is an app that helps clinicians securely access clinic schedules, inpatient lists, health summaries, test results, and notes, reducing time and effort and improving efficiency .
Few health problems affect women differently and more frequently than men. Many women’s health issues go undiagnosed, such as urinary tract infections and STIs. Women have exclusive health issues, like breast cancer, cervical cancer, menopause, pregnancy, etc. Depression and anxiety are more common in women. In order to empower Saudi women with greater autonomy and information and bBy responding to diverse needs, tracking timelines and crucial life stages, the app brings an added level of sophistication and care for today’s woman.
The app aims to give women more control over their health and ultimately lead them to be more engaged in their own care and provide doctors with data to help with diagnosis and treatment.
What can you expect in the future?
We haven’t finished yet. We believe in continuous innovation and continually thriving in what we do. We are transforming our Health Information System (SIS) to automate and unify our services for greater efficiency and quality. The transformation includes optimizing existing services as well as adding new healthcare solutions. —SG